This last weekend, and in fact quite a lot of the time I’m at work, I see really stupid people. This weekend was amazing, however. My friend Alex put it well when he said, “They must have put extra stupid in the Disney Water.” So I decided to tell some of my favorite dumb guest stories. I admit, some of the miscommmunication occurs because Cast Members live in the Disney universe and think in a completely different manner than regular humans, but these people are stupid.
Walt Junior
This is the best one I’ve had in a long time. I’m in the Opera House, home of Great Moments with Mister Lincoln. Billy and I are both standing under a large but generally unnoticed sign that reads “Great Moments With Mister Lincoln,” but because there’s a Disney museum in our front lobby, complete with the horrendous video featuring stupid Steve Martin and Donald Duck and a few highlights of the first fifty years of Disneyland history, many people get confused. A man came up and started this conversation:
Guest: “What is this show?”
Me: “It’s called ‘Great Moments with Mister Lincoln,’ sir.”
Guest: “…What’s it about?”
Me (trying not to exchange glances with Billy): “It’s about President Lincoln.”
Guest: “Ooh! Does he talk about Disneyland?”
Me (now exchanging that glance): No, he speaks about himself and the war. It’s–”
Guest: “Oh.”
He turned back to the Steve Martin video he’d been watching in the first place. After a couple of minutes, he announced that he had a question, loud enough for everyone in the building to hear him.
Guest: “I have a question!”
Me: “Yes?”
Guest: “What do you get if you’re born on Walt’s birthday?”
Me: “…A smile and some applause?”
Guest: “AW MAN! I thought I was, like, gonna get the keys to the Kingdom, and meet Walt Junior…”
Considering that Mister Disney only had daughters and that the family is hardly tied to the park at all any more, I opted to smile weakly and retreat. Does he think he’s the only person born on December 5th? Or that everyone else wanted to hear him? Yikes.
Ambiguous
Another Opera House story. This kind of thing happens a lot, and it bugs the hell out of me. A woman walked up to me, gestured with a broad sweep of her hand to the back half of the building, and asked, “What is it?” There is a lot that she could be referencing. There is another room, a beautiful hand-carved model of the Capitol building, a lot of paintings, the entrance to the theater (seen as a huge bank of doors), a set of maquettes from it’s a small world and the Country Bear Jamboree, and a display case of attractions from past, present, and future. Also included in the sweep of her hand was the Steve Martin video and the sign that I mentioned before reading “Great Moments with Mister Lincoln.”
I’m sorry, this is a stupid question. I don’t read minds, and considering that there are several good contenders for “it” I really don’t know how to answer. I made the assumption she was talking about the show. I guessed right, but this happened:
Me: “It’s a show called Great Moments with Mister Lincoln, ma’am. It starts in about twelve minutes.”
Lady: “I know that. What IS it?”
Me: “It’s a recreation of the show we originally had in 1965. The first half is a short movie, and after that the President stands up gives a short speech. It’s ninety-five percent the same show Mister Disney saw. The biggest difference is that Lincoln is now the most advanced audio-animatronic figure in the world” (By the way, I always try to lure people in by making it sound like the coolest thing since Pokemon. Doesn’t always work, but I always do it.)
Lady: “What about the other Presidents?”
Me: “You’re thinking of The Hall of Presidents, in Florida.”
Lady: “But it used to be here.”
Me: “No, it was built in Liberty Square. Ours is the original.”
Lady: “No, they had all the presidents here. I remember.”
Me: “No, this has always been Mister Lincoln.”
Lady: “Are you sure?”
Me: “Very. I’ve worked in both parks.”
Lady: “Uh-huh…so it’s just Lincoln?”
Me: “Just President Lincoln.”
Lady: “I’m sure there was another show. Wasn’t the Lincoln thing in the back of the park or something?”
Me: “No, it’s always been right here.”
Lady: “That show with the presidents is pretty good.”
I can’t quite remember how this ended. I’m pretty sure I smiled and nodded before drifting off or got interrupted by a kid trying to pin-trade, much to my relief.
Food, Drink, and Strollers
One last Opera House story. We allow food, drinks, and strollers only in the front lobby. In part this is because the carpet in the rear lobby is a custom designed and brand new carpet, partly because, like any other attraction in the park, we don’t want you spilling your stuff everywhere. Strollers don’t fit well, take up space people could be using, and destroy carpet quite nicely. Besides, nobody wants dents in the doorframes or to be clocked in the head by a clumsy folded stroller-wielding parent. Anyways, I usually stand on the border between the two lobbies as we call the guests back to watch the prologue for the Lincoln show to make sure nobody does bring “contraband” into the back room. A family came up, all with mostly-full boxes of popcorn. I spoke to the woman in front.
Me: “Excuse me, ma’am. Unfortunately we don’t allow food past this point. You can either finish it outside or fold over the top so it doesn’t spill.”
Woman: “But I just bought it!”
Me: “I’m sorry ma’am. You can fold the top over if you want to go in, or you can leave it outside.”
Woman: “So the popcorn can’t come inside like this?”
Me: “No.”
She turns away angrily, talking to her family. Several others have popcorn boxes as well. Literally two minutes later, a man I assume was her son comes up to me with his popcorn box and that of the woman.
“Could we come in if we fold the tops down?” he asked. He wasn’t even joking, he honestly thought this was his idea.
I just nodded. The woman gave me a dirty look as she went past and muttered something about, “why didn’t she say we could do that in the first place?” as she went into the theater.
Fireworks
This one occurred when I was doing Guest Service Operations (aka Guest Control) in the Plaza area. A guest came up to me, family in tow, and started looking from me to the viewing area on Main Street as it filled up with people waiting to see the fireworks show.
Man: “Excuse me, is there a parade or fireworks?”
Me (wondering where the parade would go with everyone sitting in the street): “We’re having a fireworks show at 9:25, weather permitting.”
The man looked from me to the viewing area again. He’s clearly confused.
Man: “Will the fireworks be down here or in the sky?”
Me: “Er, the fireworks will be in the skies above the castle, sir.”
Man: “…Then why are all the people down here?”
Me (speaking a bit more slowly): “…This is the viewing area.”
The answers that could have been used included: “Because we don’t actually want to launch them AT people,” “Because this is neither the Fourth of July nor your Uncle Harry’s front yard,” or, “Because the kind that don’t go off in the sky are usually illegal.” I am so proud I didn’t say any of these.
Swimming at the Jungle
I was standing at the rear load position at Jungle Cruise. I frequently get the same questions over and over there, so the responses I give are silly and somewhat standardized now. Every once in a while, someone is too thick to understand what is going on. This was the case with one woman’s teenage daughter. The mother got it, but the girl was clueless.
Mother: “How deep is the water?”
Me: “Want to find out?”
Mother (chuckling): “No, no.”
Me: “Good, neither do I!”
Teenager: “It’s not deep though, right?”
Me: “You tell me.”
Teenager: “Huh?”
Mother (still laughing): “Has anyone ever fallen in?”
Me: “Sure.”
Teenager: “But you said it wasn’t deep!”
Me: “I did?”
Teenager: “It can’t be deep!”
Me: “Why not? It’s a Jungle.”
Teenager: “But how deep is it?”
Me: “I don’t really want to find out.”
The mother is trying not to laugh at her daughter again.
Teenager: “Why not?”
Me: “I’m not going in there to find out!”
Teenager: “Huh? Why don’t you ask?”
Me: “The last guy who asked went in and never came back. I think the crocodiles got him. Plus I can’t swim.”
Teenager: “Huh?”
The boat finally arrived and I put her and her mother on the boat. Lucky lady, with a brilliant kid like that.
Not So Dumb
I’m going to end with a little boy who did not have a dumb question. As I launched into the exit spiel at the end of a fairly good Jungle Cruise trip, a little boy, probably about five, looked at me and said, “That was really cool. I have a question.” After I got through the required bit about watching steps and heads, I turned to him and said he could ask away.
“Can you die on this ride?”
“I-I’ll answer that in a second,” I said.
I continued running the exit spiel on automatic, and then, right when I was about to say something glib about hippos, he looked up at me again and said, “Nevermind. I already know the answer. Goodbye!”
I want to know his answer. The best I came up with was, “Sure, a little bit on the inside each time.” But that’s not appropriate, and at his age he wouldn’t have understood. I was just happy I came up with something witty even if I didn’t say it.

Sometimes I wish we had this sign up at Disneyland. Then I remember that we would make no money if we did something like this.